Comments on: Why not to use UK2.net http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/ my thoughts and ideas Fri, 21 Nov 2008 05:10:33 +0000 http://wordpress.org/?v=2.6.1 By: DDDDepressionnnn http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/#comment-38926 DDDDepressionnnn Fri, 21 Nov 2008 04:25:49 +0000 http://cms.elfden.co.uk/?p=20#comment-38926 Depression Depression Depression aaaaaaaa HEEEEELP :( :( :( I hate winter! I want summer! Depression Depression Depression aaaaaaaa
HEEEEELP :( :( :(
I hate winter! I want summer!

]]> By: DDDepressionnn http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/#comment-38896 DDDepressionnn Thu, 20 Nov 2008 20:39:11 +0000 http://cms.elfden.co.uk/?p=20#comment-38896 There has come winter :( It became cold and cloudy! Mood very bad :( Depression Begins There has come winter :(
It became cold and cloudy!
Mood very bad :(
Depression Begins

]]> By: Ben http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/#comment-37630 Ben Fri, 31 Oct 2008 07:54:31 +0000 http://cms.elfden.co.uk/?p=20#comment-37630 Some friends have complained of their treatment by UK2, and recently I had a problem too. I had several domains up for renewal, and their system notified me 2 weeks before that my credit card had expired. I updated my card details a day or two before the renewal was due, and their system said the updated details were fine -- but it didn't actually use the new details (maybe it had given up when the old ones failed twice). UK2 then tried to charge me for bringing each domain back to UK2. When I protested, the chap on the phone said he'd try to bypass that and succeeded, but still the only offer available now on his system was a 3-year renewal (3 years' hosting and 3 years' Nominet registration) at a higher price. I hesitated, but it seemed the only way forward and so I agreed. However, when the email confirmation came through, the higher price had got me only the standard 2 years -- so again I protested. After a little discussion, UK2 agreed to renew for the standard 2 years (they said that's what they offered on the phone, but I know he said 3 years) at the original price, i.e. to refund the difference. So I didn't get anything specially great, but I didn't lose out either. I have to say, I kept my comments polite and business-like throughout, and UK2's chap (Kevin Ababio) was also very polite and helpful. Jim wrote above "We are only hearing about the cheesed off people here, what about all the satisfied customers?" -- well, I can't say if UK2 is necessarily better than the other operators, but in my case they did OK. As with all companies, YMMV. Some friends have complained of their treatment by UK2, and recently I had a problem too. I had several domains up for renewal, and their system notified me 2 weeks before that my credit card had expired. I updated my card details a day or two before the renewal was due, and their system said the updated details were fine — but it didn’t actually use the new details (maybe it had given up when the old ones failed twice).

UK2 then tried to charge me for bringing each domain back to UK2. When I protested, the chap on the phone said he’d try to bypass that and succeeded, but still the only offer available now on his system was a 3-year renewal (3 years’ hosting and 3 years’ Nominet registration) at a higher price. I hesitated, but it seemed the only way forward and so I agreed.

However, when the email confirmation came through, the higher price had got me only the standard 2 years — so again I protested. After a little discussion, UK2 agreed to renew for the standard 2 years (they said that’s what they offered on the phone, but I know he said 3 years) at the original price, i.e. to refund the difference. So I didn’t get anything specially great, but I didn’t lose out either.

I have to say, I kept my comments polite and business-like throughout, and UK2’s chap (Kevin Ababio) was also very polite and helpful. Jim wrote above “We are only hearing about the cheesed off people here, what about all the satisfied customers?” — well, I can’t say if UK2 is necessarily better than the other operators, but in my case they did OK. As with all companies, YMMV.

]]> By: Kevin Yeandel http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/#comment-35636 Kevin Yeandel Mon, 06 Oct 2008 19:00:24 +0000 http://cms.elfden.co.uk/?p=20#comment-35636 This is likely my last post. I am grateful to the operator of this site for giving us the chance to air our concerns. It is my last post because I will move to a new hosting company. After my post here less than 24 hours ago, the mysql server ran out of sessions and the Load Average hit a high of 99.7. Today my site, ifullpower.co.uk was offline. It has been offline for more than 6 hours. It's permanently refusing connections. The critical ticket I have raised has been ignored. My email to the MD, Ditlev, has been ignored. UK2.NET is a terrible, terrible company with a dreadful service. I strongly advise anyone thinking of using shared hosting supplied by this company to think carefully. I am reporting UK2.NET to their local trading standards office. This is likely my last post. I am grateful to the operator of this site for giving us the chance to air our concerns. It is my last post because I will move to a new hosting company.

After my post here less than 24 hours ago, the mysql server ran out of sessions and the Load Average hit a high of 99.7.

Today my site, ifullpower.co.uk was offline. It has been offline for more than 6 hours. It’s permanently refusing connections.

The critical ticket I have raised has been ignored.
My email to the MD, Ditlev, has been ignored.

UK2.NET is a terrible, terrible company with a dreadful service.

I strongly advise anyone thinking of using shared hosting supplied by this company to think carefully.

I am reporting UK2.NET to their local trading standards office.

]]> By: Kevin Yeandel http://elfden.co.uk/2004/11/10/why-not-to-use-uk2net/#comment-35526 Kevin Yeandel Sun, 05 Oct 2008 19:49:56 +0000 http://cms.elfden.co.uk/?p=20#comment-35526 I''m not sure what to believe any more. My personal experience of uk2.net is that they are not production quality - today another reboot caused me to loose some data. That's twice in 2 weeks. They never seem to really answer the tickets properly. I just read a rating site saying that uk2.net had a 100% uptime in 2007 - certainly they cant claim this in 2008! My own experience guarantees this. I just rated them on http://www.hostratings.co.uk/ and have set up my own uk2.net category on my wordpress blog. I want to publish their performance in regards to my shared server. I”m not sure what to believe any more. My personal experience of uk2.net is that they are not production quality - today another reboot caused me to loose some data. That’s twice in 2 weeks. They never seem to really answer the tickets properly.

I just read a rating site saying that uk2.net had a 100% uptime in 2007 - certainly they cant claim this in 2008! My own experience guarantees this.
I just rated them on
http://www.hostratings.co.uk/ and have set up my own uk2.net category on my wordpress blog. I want to publish their performance in regards to my shared server.

]]>