Comments on: UK2.net 2 years on.

By: Guy Bolton

Guy Bolton — Tue, 01 Dec 2009 10:06:09 +0000

I was interested to find this… I have been with UK2 since the beginning, more through default and laziness than desire. They have constant problems with webmail, and my website has currently been down since Sunday night with no one able (or willing) to give me a time when normal service will be resumed.

The worst thing is that no one is accountable. The support line (50p a minute) rings off the hook with no one answering, and when they do answer their stock answer is that the ‘administrators won’t tell us anything’ about when the issue will be resolved.

In the meantime, I continue to lose revenue, as my online business lies forlornly on one of UK2’s busted servers, whilst no one there seems to care enough about their customers to actually resolve the problem.

By: Ebrahim Kola

Ebrahim Kola — Wed, 04 Nov 2009 14:46:47 +0000

i have been dealing with this company now for the past two years and everytime there is a problem nobody replys to the tickets or no one calls back my business has now been suffering as a direct result of uk2net i cant receive emails from outlook through pop3 and cant access our emails through there webmail this has been happening now for the past 3 – 4 months. i have been trying to contact the company via phone but no one ever answers calls, i have been emailing them and surprise surprise no replys. i have finally spoke to someone after tryinmg numerous numbers today for the past 4 hours and surprise surprise they cant help, i asked if i could take my domain names and they said it should be fine but i have to pay them for transferring, why should i have to pay them when i have paid them for a service which i am not receiving. This company has no morals, total lack of respect to there customers, no customer service and do not provide what they say are going to provide anyone thinking of JOINING UK2 NET DO NOT JOIN THEY WILL GIVE YOU NOTHING BUT MISERY AND COST YOUR BUSINESS. My company relies on emails as our business is done through email communication and it is costing severley i just dont know what to do. NEVER USE UK2.NET

By: Rick Hamilton

Rick Hamilton — Wed, 04 Nov 2009 11:18:49 +0000

Dedicated servers from UK2

As well as email not working I thought I would also share my latest venture with UK2.NET dedicated servers.

I developed a remote people counting system where people counters would post their data back to a mySQL database so that a local council could see footfall data for a number of sites without having to manually collect it. This worked fine until the site grew to over 180 counters and 40 users. The site on a shared server just slowed down so much it was unusable. I contacted UK2 to see how easy it would be to move to a dedicated server. They said they would give me 1 month free Supreme support service who would do it all for me. What a load of rubbish. They could not copy the database so I had to do it, they could not get email working (even though they said it was) so I had to do it, in the end I spent 2 weeks setting up the sever so that it worked. The supreme support people I have delt with knew less about mySQL, webservers, and php than me, and I am an electronics engineer. They have no clue. I wish I had never started to use them. VERY VERY POOR SERVICE.

By: nick

nick — Mon, 02 Nov 2009 18:16:17 +0000

Yep, UK2 are bad !

Emails not working properly now for at least 4 weeks. Had a reply from support saying “I’m sorry, but at this time we do not have an ETA on the mail server issue. Our admins are working hard to resolve this issue. Thank you for your patience.”

Patience !!!!! It’s ridiculous, I’m trying to run a business ! but can’t use emails all day.

Not sure what to do now, but will most likely be taking my business elsewhere for the future unless theres a rapid rectification.

By: YvonneA

YvonneA — Fri, 23 Oct 2009 13:15:32 +0000

Just wanted to add my comments:
I too, like many others, have used UK2 for webhosting for years but lately have become very disillusioned.
On 16/10/09 I reported via support ticket that we were having tremendous problems accessing our emails via POP and had been experiencing these problems for a couple of weeks but that now access had stopped altogether. I was invited, a couple of days later, to accept a non-chargeable upgrade to resolve the problem. An email arrived saying that the order had been completed, LOL, it hasn’t even been started yet. I too am unable to get any response from support and, like others, I am about to pull all my customer websites and take the business elsewhere. Eight days of waiting with no resolution is not acceptable in anyones eyes. Neither is waiting four days for the problem to be posted on the status blog.