Well mostly. The auto renew feature is low, but other than that I’ve been happily hosted by them for nearly 10 years.

I had a problem with my email today and they got back to me within 10 minutes.

My site has never knowingly been down, and my email (webmail too) has always worked when I’ve needed it.

My only complaint is that sometimes the instructions aren’t explicit. For instance it isn’t obvious that the email supports IMAP as well as POP3, but it does.

Also I’ve been paying for DNS management because I didn’t realise you could get this for free. I’m a bit clueless of such things, and will be looking in to it come renewal time.

All in all though they serve me well.

I contacted support and I was told that switching to a Windows 2008 license would eliminate the NIC driver issues. After days of trying -and failing- to boot the server in safe mode to back up a few files, I simply deleted the VPS (losing all my data) and asked them to switch my license to a Windows 2008 license at no extra cost, since I didn’t need the Win2k8 features and this was a problem created by their platform.

They didn’t object, so I thought it was a simple fix. I was wrong. The idiots removed my *purchased* Windows 2003 license but did not assign a Windows 2008 license. Like the blog post and all other commenters, contacting support led to nothing. I keep getting clueless replies from their ‘support’. I cannot call any of their support phone numbers because I’m outside the UK. Their ‘international’ number goes straight to voicemail (left message, no reply), their support chat is ‘not for VPS customers’.

After spending so much money with these guys I would expect much more prompt service. Clearly even after 7 years of complaints they haven’t got their act together.

It makes me sick that so many companies regard screwing their customers as an acceptable business practice and income stream.

Don’t touch UK2.net with a bargepole.

I get the impression that some of the support staff are blissfully unaware of the real world and that some of their servers are doing £1000s of pounds a day of mission critical business. Ermmmm…. its not OK that my DNS settings have been randomly changed and my business grinds to a halt with 30 staff sitting around getting paid…. but no customers as nobody can access my sites.

Sorry to hear about your auto-renewal issue. Be REALLY careful of auto-renews. Lets face it pretty much all hosting companies that I know of rely on this to make money. Its a ridiculous approach, as it just pisses everyone off and its straight up a shameful way to do business.

UK2 insist that you raise a support ticket 14 days before the renewal, EVEN IF you have put the item on non-auto-renew. CLEARLY they do this to make it ambiguious. Its so obvious its patronising.