UK2 spam – 3 years later

Surprise! yes UK2 are at it again, and this time I am taking things to a new level. Here is the rubbish that arrived in my email box today:

UK2

It’s been a while since you left UK2 and we’re missing you…
We’d really like you to come back to the new and improved UK2!

CHANGES FOR THE BETTER…

UK2 has been through massive changes over the past year,
all of which make us a bigger and better company. We now
offer online support 24 hours a day and telephone support
during business hours.

We’ve launched monthly contracts for all our products along
with lots of fantastic FREE features. We’ve made our network
even better by updating the hardware and infrastructure to
make it faster and robust.

And finally, we’ve recruited some of the best staff who are
truly committed to making UK2 the best web hosting company.

However, the biggest change we have made is in the area of
Customer Support. We listened to each and every comment that
you made about UK2, and then made changes for the better.

NEW IMPROVEMENTS INCLUDE…

A Dedicated Online Support Team
This excellent bunch are on hand 24 hours a day, 7 days a week
to answer any of your questions.

A New UK-Based Call Centre
Because we recognised that customers sometimes like to have
someone to speak to. The call centre is open Monday to Friday,
9am – 11pm.

Fully Managed Support for Server Customers
With a 5 minute SLA why not let us manage your support? We are
the experts and it saves you having to have IT resources at hand.

A UK2 Blog Fondly Called “The Blob”
Where you can find out more about what we’re up to at UK2, and
leave your comments and suggestions.

If you would like to find out more about the new and improved
UK2, just go to [snipped url]

Many thanks for listening,

The team at UK2

Domain Names. Web Hosting. E-commerce. Dedicated Servers.

Ref: M036

and here is my response, I am hoping this stronger action will prompt for a swift resolution – unlike last time.

Dear Sir/Madam,
Spam by UK2

On 10th December 2007 the attached message was sent to my private
email address. This email was unsolicited commercial email and was
unlawfully sent. Although I have had dealings with yourselves in the
past I had asked repeatedly in _2004_ for my details to be removed
from your spam list. Even though I was informed that this had been
done, I know find myself back on said list.

In particular, it was contrary to section 22 of The Privacy and
Electronic Communications (EC Directive) Regulations, (SI2426/2003)
[“PECR”], available at: http://www.opsi.gov.uk/si/si2003/20032426.htm.
In addition, this action breaches your obligations under the Data
Protection Act 1998, as there was no consent to process the personal
data comprised by the personal email address. As the affected data
subject I require you to:

* 1.Confirm whether you are registered as a data controller under the
Data Protection Act 1998, and if so, explain how this activity
complies with your registration.

* 2.Cease any processing or sale of my data for all purposes,
including direct marketing.

* 3.Provide a copy of all data you hold which relates to me.

* 4.Erase any personal data you hold about me.

* 5.Detail any reasons you believe that you have not breached section
22 of PECR.

* 6.Detail any reasons you believe that you have not breached the Data
Protection Act.

* 7.Provide me with a complete list of companies, individuals, etc,
that you have shared my data with and on what terms.

* 8. Provide me with undertakings and assurances with regards to steps
you are taking to cleanse all your data for future use and your future
conduct.

* 9. Offer a suitable level of compensation for your actions in
breaching the law to date.

I put you on notice that I may seek compensation for the unlawful
collection, and processing of my data under the Data Protection Act
1998, and PECR. I may also file a complaint with the Information
Commissioner’s Office.

If you do not respond within 21 days of the date of this email, with
suitable response – to all of the points raised, undertakings of
future conduct and agree a suitable settlement I reserve the right to
start legal proceedings in my local Court for damages.

Yours faithfully,

Rich Pedley

But where do I send it? there was no way to contact them in that email apart from no_reply@uk2.net. But I’ll add abuse@uk2.net for good measure. I’ll start there and work my way through a myriad of addresses until I hit upon one that should work.

Update 11th December

First reply received:

Thank you for emailing UK2.
—————————

This email address is managed by the UK2 Marketing and Sales Department and is checked regularly for your input, comments and suggestions. The information we gather will be used to continually improve products and services from UK2. However, if you have an important query or issue please use contact the Support Department using the details below.
—————————

If you have a problem, a query or require any information, we are more than happy to help. You can contact UK2 in the following ways:

– Phone

– Our call centre is open between 9.00am and 5.00pm, Monday to Friday, so why not call us on 0905 168 0086 (calls charged at 50p per minute)

– Online

– You can submit a ticket at all times via our online support system located at [url snipped] where you will receive a response within 24 hours, if not sooner

– Alternatively why not have an online chat with one of our support staff? Just go to [url snipped] and click on Live Online Support.

May we take this opportunity to thank you for your custom now and in the future.

Kind Regards,

Your team at UK2

Domain Names. Web Hosting. E-commerce. Dedicated Servers.

Well it looks like they read them now, which is an improvement, but no I’m not going to phone, or use a live sales chat to speak to you.

Still awaiting a reply from abuse@uk2.net though.

This entry was posted in Diary, News, Rants, UK2. Bookmark the permalink.

3 Responses to UK2 spam – 3 years later

  1. dotjay says:

    *sigh* I feel for you, I really do. Spam aside, my current issue is with marketing calls from a company I really don’t want to deal with any more!

    I do wonder about the amount of wasted energy that must go into the complete garbage that gets sent around the Web – I bet it’s phenomenal!

  2. Rich says:

    Well as expected I haven’t had a reply other than the automated response.

    We nuisance calls from a credit card company, and will be making an official complaint if they continue them. For a while they are an irritant, them they become annoying, then you have no where to go but to complain *sigh*.

  3. Rich says:

    As expected no reply has been received in connection with this issue. So today I posted a letter similar to that originally emailed.

    Let’s see if UK2 decide to do something this time.

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