UK2.net 2 years on.
2 years ago I blogged about my experiences with UK2.net, a hosting company here in the UK. The post Why not to use UK2.net has at the time of writing received 105 comments. Most of these are from people sharing their bad experience when dealing with UK2 support.
Recently Ditlev Bredahl the Managing Director of UK2 offered, via comments on Why not to use UK2.net, to help anyone out who is experiencing problems. From what I have heard he is sincere in this, so if you have a problem with UK2 then contact him via ditlev@uk2.net and hopefully he will help you out.
But it shouldn’t be necessary
The support staff, and support process, should be capable of handling customer problems without the need to resort to contacting the Managing Director. Yet, despite assurances from Ditlev Bredahl – … but we are turning it around, it is getting better and better – especially on the support side of things …
– comments are still being posted about how basic support queries are still unresolved or worse still getting ignored.
UK.net responds
Well not officially they haven’t, I’m still awaiting that. Recently Ditlev Bredahl contacted me by email and politely asked to be given the opportunity to respond. I have agreed. If and when he sends it I will add it to this post.
But whilst waiting for this we have exchanged a few emails. In one of them he jokingly offered to buy my domain. I told him it could be discussed but that it was likely to be out of his reach. I was offered £1500 pounds – which I have just refused. Obviously they don’t like my search rankings…
And now?
So 2 years on have things improved with UK2.net? or are things still as bad as they were? Feel free to share your experiences.
i have been dealing with this company now for the past two years and everytime there is a problem nobody replys to the tickets or no one calls back my business has now been suffering as a direct result of uk2net i cant receive emails from outlook through pop3 and cant access our emails through there webmail this has been happening now for the past 3 – 4 months. i have been trying to contact the company via phone but no one ever answers calls, i have been emailing them and surprise surprise no replys. i have finally spoke to someone after tryinmg numerous numbers today for the past 4 hours and surprise surprise they cant help, i asked if i could take my domain names and they said it should be fine but i have to pay them for transferring, why should i have to pay them when i have paid them for a service which i am not receiving. This company has no morals, total lack of respect to there customers, no customer service and do not provide what they say are going to provide anyone thinking of JOINING UK2 NET DO NOT JOIN THEY WILL GIVE YOU NOTHING BUT MISERY AND COST YOUR BUSINESS. My company relies on emails as our business is done through email communication and it is costing severley i just dont know what to do. NEVER USE UK2.NET
I was interested to find this… I have been with UK2 since the beginning, more through default and laziness than desire. They have constant problems with webmail, and my website has currently been down since Sunday night with no one able (or willing) to give me a time when normal service will be resumed.
The worst thing is that no one is accountable. The support line (50p a minute) rings off the hook with no one answering, and when they do answer their stock answer is that the ‘administrators won’t tell us anything’ about when the issue will be resolved.
In the meantime, I continue to lose revenue, as my online business lies forlornly on one of UK2’s busted servers, whilst no one there seems to care enough about their customers to actually resolve the problem.