Follow Up to Tesco Contact Form!.
So they got back in touch, of the 3 issues mentioned, they only talked about one. the fact I couldn’t read their email properly. Being asked if I have adobe reader to read their email is perhaps one of the most surreal things I have been asked in some time. Trying to explain to someone how to fix it who hasn’t got a clue was a waste of time, though I do hope I’m wrong.
No Tesco you do not need to use that to read you emails, you need to send out a text alternative to the HTML crap that you sent out. It was malformed HTML and I couldn’t read the email unless I read it in HTML mode. I guess their concerns about web accessibility has gone down recently then.
Before the BS standard for web accessibility was released, I was part of the team from GAWDS (Guild of Accessible Web Designers) that was involved with PAS78. So yeah it’s nice to check up on some of the big companies that have supposedly good web accessibility every now and then. Tesco, you failed with this one, the email, and the customer service. Satisfaction: 0.