Surprise! yes UK2 are at it again, and this time I am taking things to a new level. Here is the rubbish that arrived in my email box today:
UK2
It’s been a while since you left UK2 and we’re missing you…
We’d really like you to come back to the new and improved UK2!
CHANGES FOR THE BETTER…
UK2 has been through massive changes over the past year,
all of which make us a bigger and better company. We now
offer online support 24 hours a day and telephone support
during business hours.
We’ve launched monthly contracts for all our products along
with lots of fantastic FREE features. We’ve made our network
even better by updating the hardware and infrastructure to
make it faster and robust.
And finally, we’ve recruited some of the best staff who are
truly committed to making UK2 the best web hosting company.
However, the biggest change we have made is in the area of
Customer Support. We listened to each and every comment that
you made about UK2, and then made changes for the better.
NEW IMPROVEMENTS INCLUDE…
A Dedicated Online Support Team
This excellent bunch are on hand 24 hours a day, 7 days a week
to answer any of your questions.
A New UK-Based Call Centre
Because we recognised that customers sometimes like to have
someone to speak to. The call centre is open Monday to Friday,
9am – 11pm.
Fully Managed Support for Server Customers
With a 5 minute SLA why not let us manage your support? We are
the experts and it saves you having to have IT resources at hand.
A UK2 Blog Fondly Called “The Blob”
Where you can find out more about what we’re up to at UK2, and
leave your comments and suggestions.
If you would like to find out more about the new and improved
UK2, just go to [snipped url]
Many thanks for listening,
The team at UK2
Domain Names. Web Hosting. E-commerce. Dedicated Servers.
Ref: M036
and here is my response, I am hoping this stronger action will prompt for a swift resolution – unlike last time.
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