2 years ago I blogged about my experiences with UK2.net, a hosting company here in the UK. The post Why not to use UK2.net has at the time of writing received 105 comments. Most of these are from people sharing their bad experience when dealing with UK2 support.
Recently Ditlev Bredahl the Managing Director of UK2 offered, via comments on Why not to use UK2.net, to help anyone out who is experiencing problems. From what I have heard he is sincere in this, so if you have a problem with UK2 then contact him via firstname.lastname@example.org and hopefully he will help you out.
But it shouldn’t be necessary
The support staff, and support process, should be capable of handling customer problems without the need to resort to contacting the Managing Director. Yet, despite assurances from Ditlev Bredahl –
… but we are turning it around, it is getting better and better – especially on the support side of things … – comments are still being posted about how basic support queries are still unresolved or worse still getting ignored.
Well not officially they haven’t, I’m still awaiting that. Recently Ditlev Bredahl contacted me by email and politely asked to be given the opportunity to respond. I have agreed. If and when he sends it I will add it to this post.
But whilst waiting for this we have exchanged a few emails. In one of them he jokingly offered to buy my domain. I told him it could be discussed but that it was likely to be out of his reach. I was offered £1500 pounds – which I have just refused. Obviously they don’t like my search rankings…
So 2 years on have things improved with UK2.net? or are things still as bad as they were? Feel free to share your experiences.